Returns Process
What if my product is damaged?
How long will it take to process my return?
Am I able to exchange my order?
Can I return Stance products purchased at another retailer?
do you offer free returns?
Yes - if you are based in the UK you can send your product back to us, if it is in an unused condition and the packaging or tag has not been opened.
If you would like to return your order for any reason, please return it to us within 30 days. Please visit the link at the top of the page to start your return and obtain your pre paid label.
What if my product is damaged?
If your Stance product has inadvertently become damaged during transit, or there is a fault with the product, please use the link at the top of the page.
What is your returns policy?
We will offer a refund on all orders, if the product is sent back to us in its original condition within 30 days of ordering.
Socks - Socks must be unworn and have the tags attached.
Underwear - All underwear (men's, boy's & women's) must be unworn and unopened in the original packaging.
T-Shirts - T-Shirts must be unworn and still have the tags attached.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour, material, or size of any item before purchasing.
How long will it take to process my return?
Once we receive your item as a return, it can take up to 5-7 working days to process your return. Any refunds issued can take up to 7 days to appear in your account. We can only refund the account that originally made the purchase.
Am I able to exchange my order?
At this time we are unable to process exchanges. If you would like to change the product you ordered, we would suggest processing a return and placing a new order.
Can I return Stance products purchased at another retailer?
Stance Europe is only able to accept returns of orders placed directly through www.uk.stance.com. If you purchased your product elsewhere, please return it directly to that retailer.
